Frequently Asked Questions

Frequently Asked Questions
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Will my credentials from the login side of alumni.state.gov still apply?

No, you will need to create a new account via Okta Verify for the new ExchangeAlumni website.

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I’m trying to log into Okta... Why are my login credentials not working on the Okta Verify page? 

You will not be able to login via Okta until you complete enrollment and activate your Okta Verify account. For more information on setting up your Okta account, please see the Okta Registration & Guidance walkthrough.

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When attempting to enroll in Okta Verify, I received an “Access Denied” message. What should I do next?

Your enrollment in Okta Verify may take up to 2 - 3 days to be confirmed after you receive the email invite from noreply@seicam.state.gov (resulting in an Access Denied message). If you are unable to complete enrollment and login to the ExchangeAlumni website by Friday, June 9 please reach out to our team at alumniwebsite@state.gov.

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    When attempting to confirm my registration request, I received an “Alumni Portal Registration: An error occurred while loading your requested information” error message. What should I do next?

    You will need to resubmit your registration request.

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    I received a “Used Invitation” error message. What should I do next?

    This means your account profile has been created and you should have received an email (Subject line "Welcome to Department of State Enterprise ICAM (SE-ICAM), Activate Your Account!") to activate your Okta Verify account. If you have not received this email, please reach out to alumniwebsite@state.gov

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    I received a “Portal invitation code not valid” error message. What should I do next?

     If you haven’t already done so, you will need to fill out some information and submit a manual registration request. Once approved, you will receive an invite to enroll in Okta Verify.

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